Privacy Policy – Stability Mental Health

Effective Date: 04/2022

This Privacy Policy explains how this telepsychiatry practice (“Practice,” “we,” “our,” or “us”) collects, uses, protects, and discloses personal information and protected health information (“PHI”) when you use our services, website, telehealth platform, or communicate with us electronically. We comply with the Health Insurance Portability and Accountability Act (HIPAA), the HITECH Act, and all applicable federal and state privacy laws.

1. Information We Collect

We collect information necessary to provide psychiatric and behavioral-health services, operate our practice, and comply with legal and clinical requirements.

A. Protected Health Information (PHI)

PHI may include:

  • Name, date of birth, address, and contact information

  • Medical and psychiatric history

  • Current symptoms, diagnoses, and treatment plans

  • Medication history and pharmacy details

  • Insurance and billing information

  • Appointment history and clinical notes

  • Telehealth session information and secure messages

  • Any information voluntarily shared during treatment

B. Personal Information (Non-PHI)

Collected through the website, forms, or communication tools:

  • Email address and phone number

  • IP address, browser type, and device information

  • Website analytics data

  • Information submitted through online forms

C. Automatically Collected Data

Our website may use:

  • Cookies

  • Session tracking tools

  • Analytics services

This information supports site functionality, security, and performance.

2. How We Use Your Information

Your information may be used for:

  • Psychiatric evaluation, treatment, and follow-up care

  • Coordination with pharmacies, laboratories, and other providers

  • Scheduling, billing, and insurance claims

  • Identity verification

  • Clinical documentation and legal compliance

  • Secure telehealth communication

  • Website performance and security

  • Administrative communication regarding appointments or treatment

We do not sell your personal information or PHI.

3. Telehealth Privacy

Telepsychiatry services are delivered through encrypted, HIPAA-compliant video and messaging platforms. Telehealth sessions are not recorded unless explicitly authorized and legally permitted. All electronic clinical communication is transmitted securely.

4. Protection of Information

We maintain safeguards consistent with federal and state law, including:

  • HIPAA-compliant electronic health record systems

  • Encrypted telehealth platforms

  • Multi-factor authentication for provider access

  • Secure servers and firewalls

  • Administrative and technical access controls

  • Staff training in privacy and security

While these measures reduce risk, no system is entirely immune from security vulnerabilities.

5. Disclosure of Information

A. Permitted Disclosures

We may disclose PHI to:

  • Insurance providers for claims

  • Pharmacies for medication dispensing

  • Laboratories and diagnostic partners

  • Other healthcare providers involved in your care

  • Business associates providing HIPAA-compliant services (EHR, billing, telehealth platforms)

These entities are contractually required to protect your information.

B. Required Disclosures

We may disclose information without authorization:

  • As required by law or court order

  • To prevent or reduce a serious and imminent threat to health or safety

  • In cases of suspected abuse, neglect, or exploitation

  • For public health or law enforcement purposes as permitted by law

Only the minimum necessary information is disclosed.

6. Your HIPAA Rights

You have the right to:

  • Access your medical record

  • Request corrections to inaccurate or incomplete information

  • Receive an accounting of certain disclosures

  • Request restrictions on specific uses or disclosures

  • Request confidential communication channels

  • Obtain a paper or emailed copy of this Privacy Policy

Requests may be submitted using the contact information listed below.

7. Data Retention

Medical records and administrative records are retained in accordance with federal and state requirements. Mental-health records are generally retained for at least 7 years or longer depending on patient age and state laws.

8. Third-Party Services

Third-party providers may support website operation, scheduling, payments, or communications. These services may collect limited information required to operate their systems. PHI is shared only when necessary and permitted under HIPAA.

9. Children’s Privacy

Services for minors require documented consent from a parent or legal guardian (this is state specific, refer to your state legislature regarding age a child may consent to psychiatric services independently). No information is knowingly collected from minors without appropriate authorization.

10. Changes to This Privacy Policy

This policy may be updated periodically to reflect changes in laws or practice operations. Updated versions will be posted on this website with a revised effective date.

11. Contact Information

For privacy questions, medical record requests, or concerns, please contact:

Privacy Officer: Dani Simmons
Practice Name: Stability Mental Health
Address:
409 E. Coeur d'Alene Avenue, Suite 21
Coeur d'Alene, ID 83814

Email: support@stabilitymentalhealth.com
Phone: 509-361-5154

If you believe your privacy rights have been violated, you may file a complaint with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.